Return and Refund Policy

1. You can raise cancellation request for items or orders within 24 hours from the time of placing the order by sharing us an email with your Order ID and the reason for cancellation. Remember the cancellation request must be raised from the ID used while ordering on our site. Send us the email on venkat.ke@apparate.in.

2. Once the order is shipped from the warehouse, it cannot be cancelled. When the shipment is delivered and if the customer receives a faulty product then he or she can raise the return request.

3. If you have received damaged product/s, no worries, you can return the product and the amount will be refunded in your used payment method within 7 working days once the product is picked and received at our warehouse for approval of cancellation with valid reason. If the product item delivered to you was faulty from our end, then we will proceed with the replacement of the product. Refund will be only given when we receive the product our end and QC verified.

4. For cash on delivery orders, the refund amount will be settled into the particular bank account shared by the customer.